This payment policy covers the use of the website www.rennetmicelle.com which is independently owned and operated by Rennet & Micelle Foods. Throughout the site, the terms "FT", “we”, “us” and “our” refer to Rennet & Micelle Foods.
By placing an order on this site you are entering into a purchase/sale transaction solely with Rennet & Micelle Foods. This applies to all cases where the payment is made by all modes i.e. all credit cards, bank card, debit card, cheque, bank transfer and other payments are to be made to Rennet & Micelle Foods.
Your credit card or debit card statements will reflect PayU Payments Pvt Ltd. In case of third party statements including bank and credit card statements the merchant name may appear in an abbreviated format.
Placing an order
To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites.
After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.
In this section you will be asked for address and other contact information as well as payment related information
Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.
The following are the various modes of payments available with us:
- Domestic and international credit cards issued by banks and institutions that are part of the Visa & MasterCard Network
- Visa Debit cards
- Net banking / Direct Debit payments from select banks in India.
As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction.
Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.
Prices are subject to change without advance notice.
All prices on this web site are in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument.
All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money.
Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the web store is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.
Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions.
Out of option situations
Our endeavour is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.